Money-Back Guarantee

Refund Policy

Your satisfaction is our top priority. We stand behind every order — if something isn't right, we'll make it right.

30-day window

Refunded in 5–7 days

24/7 support

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Eligibility
Non-Refundable Items
Refund Process
Shipping Costs
Contact Us

Section 01

Eligibility for Refunds

We offer refunds on eligible orders within 30 days of receipt. No complicated forms — just reach out to our support team.

Damaged or Defective Items: If your order arrives damaged or defective, contact us immediately with photos. We'll arrange a full refund or priority replacement — your choice.
Incorrect Items: If you receive the wrong product, we'll arrange a return collection and issue a full refund or send the correct item at no extra cost.
Change of Mind: Not satisfied with your purchase? Returns accepted within 30 days, provided the item is unopened, unused, and in its original packaging.

Section 02

Non-Refundable Items

For health and safety reasons, the following items cannot be returned or refunded once opened or used. This is required by pharmaceutical regulations.

Medications All prescription and non-prescription medications are non-refundable once the seal is broken or the product is used.

Personal Care Products Creams, lotions, and similar personal care items are non-refundable once opened or used.

Temperature-Sensitive Items Products requiring cold-chain storage cannot be returned due to integrity concerns.

Customised Orders Items specially sourced or prepared to your specification are non-refundable.

If you are unsure whether your item qualifies for a refund, please contact our team before returning anything.

Section 03

Refund Process

Most refunds are processed within 5–7 business days of receiving your returned item. You'll receive an email confirmation at every step.

Step 1

Contact Our Team

Reach out within 30 days of receiving your order via our contact form, email, or WhatsApp. Include your order number and reason for the refund request.

Step 2

Return Authorization

We'll review your request and issue a Return Authorization (RA) number along with prepaid return label instructions by email — typically within 24 hours.

Step 3

Return the Item

Pack the item securely in its original packaging and include your RA number. Drop it off at the nominated carrier within 7 days of receiving the authorization.

Step 4

Inspection & Refund

Once received, we inspect the return within 1–2 business days. Approved refunds are credited to your original payment method within 5–7 business days.

Section 04

Shipping Costs for Returns

Our mistake? We cover it.

If the return is due to a damaged, defective, or incorrect item — we pay all return shipping costs. No charges to you, no exceptions.

Damaged / Defective / Incorrect: Return shipping is fully covered by 72HrsPills. We'll send a prepaid label directly to your email.
Change of Mind: Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be responsible for items lost in transit.
Original Shipping Fee: The initial shipping fee paid at checkout is non-refundable, unless the return is due to our error.

Section 05

Contact Us

Have questions about a refund, or need to start the return process? Our customer service team is available 24/7 and typically responds within a few hours.

Contact Form

Email Us

Effective Date: August 17, 2024

Start a Refund?

Contact Support

30 days to request a refund

Refund in 5–7 business days

Photo required for damaged items

Free return shipping if our fault

Opened medications non-refundable

Items must be in original packaging

RA number required for all returns

24/7 support available

Subtotal

Refund Policy

Eligibility for Refunds

Non-Refundable Items

Refund Process

Shipping Costs for Returns

Our mistake? We cover it.

Contact Us

Start a Refund?

My Account

Customer Care

Customer Service

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