Delivery & Returns

• Standard Shipping: Typically delivers within 5–7 business days. Available to all domestic destinations.
• Express Shipping: Priority dispatch — delivered within 2–3 business days. Additional fee applies at checkout.
• International Shipping: Available to 50+ countries. Delivery times and costs vary by destination and are shown at checkout.
• Discreet Packaging: All orders are shipped in plain, unmarked packaging with no product details visible on the outside.
• Order Tracking: A tracking number is emailed to you once your order is dispatched. Track your parcel directly from the carrier's website.

• Eligibility: Items must be returned within 30 days of receipt in their original, unopened condition and packaging.
• Non-Returnable Items: For hygiene and safety reasons, opened medications and controlled substances cannot be returned once received.
• Return Process: Contact our support team to initiate a return. You'll receive a return authorization code and pre-paid shipping label by email.
• Refunds: Once your return is received and inspected, a refund is processed to your original payment method within 5–7 business days.

If your order arrives damaged, tampered with, or contains an incorrect item, please contact us within 48 hours of delivery. We will:

• Replacement: Arrange an urgent replacement shipment at no extra cost to you.
• Full Refund: Issue a complete refund to your original payment method if a replacement is not preferred.
• Return Shipping: Cover all return shipping costs — you won't pay a penny for our mistakes.

• Before Dispatch: You can cancel your order within 24 hours of placing it by contacting our support team. A full refund will be issued immediately.
• After Dispatch: Once your order has been dispatched, cancellation is no longer possible. However, you may return the item under our standard return policy once received.
• How to Cancel: Email us at support@trampharma.com or use our contact form with your order number and reason for cancellation.

For any questions or concerns about your delivery or a return, our customer service team is available 24/7 to help.