Frequently Asked Questions

Yes, you can place an order over the phone by contacting our customer service team. Please have your order details and payment information ready when you call.

Returning a product is simple. Contact our support team within 30 days of receiving your order, and we'll guide you through the return process step by step.

If your order arrives damaged or incorrect, please contact our support team immediately with photos of the issue. We will arrange a replacement or a full refund based on your preference.

We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. You can choose your preferred payment method during checkout — all transactions are SSL encrypted.

Shipping costs vary based on your location and chosen shipping method. Orders over $199 qualify for free shipping. You can view the exact cost at checkout before completing your purchase.

Orders are typically processed and shipped within 1–2 business days. Delivery times depend on your location and selected shipping method. You'll receive a tracking email once your order ships.

Yes. All products on Trampharma are sourced from licensed manufacturers and meet strict pharmaceutical quality standards. We only stock genuine, verified medications.

Prescription requirements vary by product and jurisdiction. Please review the product page for specific requirements, or contact our support team for guidance before placing an order.

Store all medications as directed on the packaging — generally in a cool, dry place away from direct sunlight and out of reach of children. Refer to the product leaflet for specific storage instructions.

Absolutely. We take privacy seriously. All personal and payment data is encrypted with 256-bit SSL. We never sell or share your information with third parties. See our Privacy Policy for full details.

Click "Forgot Password" on the login page and enter your registered email address. We'll send you a secure reset link within a few minutes. Check your spam folder if you don't see it.

Yes. You can request account deletion at any time by contacting our support team. We will remove your personal data from our systems within 30 days, in accordance with applicable data protection laws.